Our Cancellation Policy
If you are unable to keep your appointment or something unexpected comes up on the day, please give us a call to let us know you are ok. Better late than never! We understand that life happens.
It is important that we hear from you so that we might be able to help other people in that time slot instead.
Our cancellation policy applies to ‘no-show’ appointments and cancellations that occur within 24 hours of the appointment time. We do not routinely apply a financial penalty.
Yes, unexpected last minute changes do affect our small business, but we are very easily placated with a gifted bottle of wine. All contributions go towards our annual celebrations for our patients and for our staff.